Everything you need to master ZenTrade

Welcome to ZenTrade! This guide will help you get started with our trading platform and make the most of your experience.

Creating Your Account

To begin, visit our signup page and create an account using your email address. You'll receive a verification email to confirm your account.

Choosing a Plan

ZenTrade offers three subscription tiers:

• Free: Basic trading tools, real-time market data, and community support
• LiteTrader: Expanded analysis and higher usage limits compared with Free
• ProTrader: Highest limits, advanced tooling, and priority support options

First Steps

After signing up, we recommend:

1. Complete your profile in Settings
2. Explore the Dashboard to familiarize yourself with the interface
3. Set up your first watchlist
4. Try the AI Chatbot for quick answers to trading questions

Manage your account settings, subscription, and billing information from your account dashboard.

Account Settings

Access your account settings by clicking on your profile icon in the top right corner. From here you can:

• Update your personal information (name, email, phone)
• Change your password
• Manage notification preferences
• Configure two-factor authentication
• Set your trading preferences

Subscription Management

To upgrade or change your subscription plan:

1. Navigate to Settings -> Subscription
2. Select your desired plan
3. Enter your payment information
4. Confirm the change

Billing & Payments

Subscriptions are billed monthly or annually in advance. You can view your billing history and download invoices from the Billing section in Settings.

We accept major credit cards and process payments securely through Stripe. Your payment information is encrypted and never stored on our servers.

Cancellation

You can cancel your subscription at any time from Settings → Subscription. Your access will continue until the end of your current billing period. No refunds are provided for partial months.

TradeScan Pro is our AI-powered trade analysis tool that helps you identify execution quality issues, anomalies, and optimization opportunities in your trading history.

What is TradeScan Pro?

TradeScan Pro uses machine learning algorithms to analyze your trades and provide actionable insights. It examines:

• Execution timing and slippage
• Entry and exit quality
• Pattern recognition in your trading behavior
• Risk management effectiveness
• Opportunities for improvement

How to Use TradeScan Pro

1. Navigate to TradeScan Pro from the dashboard
2. Upload your trade history or connect your broker account
3. Select the time period you want analyzed
4. Click "Run Scan" to start the analysis
5. Review the detailed report and recommendations

Understanding Your Results

TradeScan Pro provides:

• Execution Score: Overall quality rating (0-100)
• Anomaly Detection: Unusual patterns or outliers
• Optimization Suggestions: Specific areas for improvement
• Performance Trends: How your execution quality changes over time

Limitations

Free accounts have access to basic analysis. LiteTrader includes 1 TradeScan per month, while ProTrader offers unlimited scans.

The Strategy Builder is a strategy automation studio that lets you create, test, and deploy custom trading strategies without coding.

Creating a Strategy

To build a new strategy:

1. Go to Strategy Builder from the dashboard
2. Click "Create New Strategy"
3. Use the visual editor to add conditions and actions
4. Configure entry and exit rules
5. Set risk management parameters
6. Test your strategy with historical data
7. Deploy when ready

Strategy Components

Strategies are built using:

• Conditions: Market conditions that trigger actions (e.g., price crosses moving average)
• Actions: What happens when conditions are met (e.g., buy, sell, alert)
• Filters: Additional criteria to refine your strategy
• Risk Rules: Stop-loss, take-profit, and position sizing

Testing & Backtesting

Before deploying, test your strategy using historical data. The backtesting engine shows:

• Win rate and profit/loss
• Maximum drawdown
• Risk-adjusted returns
• Trade frequency

Templates

Start with pre-built templates or create your own. Available limits depend on your active subscription plan.

Our Sentiment Engine analyzes real-time market sentiment from multiple sources to help you understand market mood and potential price movements.

How It Works

The Sentiment Engine aggregates data from:

• Social media platforms (Twitter, Reddit)
• News articles and press releases
• Options flow data
• Analyst reports and ratings
• Market data patterns

Understanding Sentiment Scores

Sentiment is displayed on a scale from -100 (extremely bearish) to +100 (extremely bullish):

• -100 to -50: Strong bearish sentiment
• -50 to 0: Slightly bearish to neutral
• 0 to +50: Neutral to slightly bullish
• +50 to +100: Strong bullish sentiment

Using Sentiment Data

Sentiment analysis can help you:

• Identify potential reversals when sentiment is extreme
• Confirm your trading thesis with market mood
• Spot emerging trends before they become mainstream
• Manage risk by avoiding overly crowded trades

Real-Time Updates

Sentiment scores update in real-time throughout the trading day. You can set up alerts for significant sentiment shifts or extreme readings.

Options Flow monitoring helps you track unusual options activity and identify potential market-moving events.

What is Options Flow?

Options flow refers to the buying and selling of options contracts. Unusual activity can signal:

• Institutional trading
• Insider knowledge
• Hedging activity
• Speculative positioning

Key Metrics

Our Options Flow dashboard shows:

• Volume: Total options contracts traded
• Open Interest: Total outstanding contracts
• Put/Call Ratio: Ratio of puts to calls
• Unusual Activity: Contracts that exceed normal volume
• Dark Pool Activity: Large block trades

Using Options Flow

To leverage options flow data:

1. Monitor unusual activity alerts
2. Look for large block trades in specific strikes
3. Compare current flow to historical patterns
4. Combine with sentiment analysis for confirmation

Alerts

Set up alerts for:

• Unusual volume spikes
• Large block trades
• Extreme put/call ratios
• Specific strike price activity

The Trading Workspace is your professional trading interface, combining all ZenTrade tools in one customizable dashboard.

Workspace Layout

Your workspace includes:

• Market Overview: Real-time prices and market data
• Charts: Advanced charting with technical indicators
• Watchlists: Custom lists of stocks you're tracking
• Order Panel: Place and manage trades
• News Feed: Real-time market news and analysis
• Strategy Monitor: Track your active strategies

Customization

Customize your workspace by:

• Dragging and dropping widgets
• Resizing panels
• Changing chart types and indicators
• Saving multiple workspace layouts
• Setting up hotkeys for quick actions

Multiple Workspaces

ProTrader accounts can create multiple workspace layouts for different trading styles or market conditions. Switch between them instantly.

Mobile Access

Access your workspace from our mobile app. While some features are optimized for desktop, core functionality is available on mobile devices.

Public API is not available yet. API access is currently in planning stage and cannot be enabled from account settings at this time.

What Integrations Mean Right Now

In the current product, integrations mean broker connection flow only. You can connect a broker account to sync trading data and continue setup on the broker website.

Supported Brokers

The broker list matches the Connect Broker modal:

• Amarkets
• Admiral
• MTrading

If you need broker onboarding help, contact support@zentrade.com or Telegram @zentrade_ai.

Common issues and solutions to help you resolve problems quickly.

Login Issues

If you can't log in:

• Verify your email address is correct
• Use the "Forgot Password" link to reset your password
• Clear your browser cache and cookies
• Try a different browser or incognito mode
• Check that JavaScript is enabled

Data Not Loading

If market data isn't updating:

• Check your internet connection
• Refresh the page
• Verify your subscription is active
• Clear browser cache
• Try disabling browser extensions

TradeScan Not Working

If TradeScan fails:

• Verify you have scans remaining (check your plan limits)
• Ensure your trade data is properly formatted
• Check that the date range is valid
• Try uploading a smaller dataset
• Contact support if the issue persists

Strategy Builder Issues

If strategies aren't working:

• Review your strategy logic for errors
• Check that all conditions are properly configured
• Verify market data is available for your symbols
• Test with a simple strategy first
• Check the strategy logs for error messages

Performance Issues

If the platform is slow:

• Close unnecessary browser tabs
• Disable browser extensions
• Check your internet speed
• Reduce the number of active widgets
• Clear browser cache and cookies

Still Need Help?

If you can't resolve your issue, contact our support team:

• Email: support@zentrade.com
• Telegram: @zentrade_ai for quick follow-up
• Help Center: guides and peer support

This section reflects the current Security and Privacy settings available in ZenTrade.

Security Settings (Current)

Open Settings -> Security to manage:

• Two-factor authentication toggle
• Session timeout (5-480 minutes)
• Login notifications
• Device tracking

Privacy Settings (Current)

Open Settings -> Privacy to manage:

• Profile visibility: Public / Friends only / Private
• Show trading stats
• Show watchlists
• Allow messages
• Show online status
• Data sharing
• Analytics opt-out

Data Protection

We protect your data with:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for stored data
• Encrypted broker connection credentials
• Regular security audits

Reporting Security Issues

If you discover a security vulnerability, please report it to support@zentrade.com. We take security seriously and will respond promptly.

Best Practices

Additional security tips:

• Be cautious of phishing emails
• Verify URLs before entering credentials
• Keep your browser updated
• Use a password manager
• Monitor your account for suspicious activity

We're here to help! Reach out to our support team through any of the following channels.

Support Channels

• Email Support: support@zentrade.com (Response within 24 hours)
• Telegram: @zentrade_ai for quick follow-up
• Help Center: Browse guides and troubleshooting articles (you're here!)

What to Include

When contacting support, please include:

• Your account email
• Description of the issue
• Steps to reproduce (if applicable)
• Screenshots or error messages
• Browser and device information

Response Times

• All plans: Email support via support@zentrade.com
• Priority handling: Depends on active subscription and support load

Business Hours

Our support team is available Monday through Friday, 9 AM to 6 PM Eastern Time, excluding holidays.

Other Contacts

• Billing: support@zentrade.com
• Legal: support@zentrade.com
• Security: support@zentrade.com
• General Inquiries: support@zentrade.com

Mailing Address:
650 NE 32 St #4008
MIAMI, FL 33137
United States